Hotel Insurance

Comprehensive Hotel Insurance Coverage.

Hotel Insurance

Hotel insurance majorly covers both liability and property coverage to help hotel businesses to safeguard themselves from lawsuits and claims that accuse them of harm/loss to others, and also cover their property for damages. A single policy may cover different coverages from buildings, other structures, equipment, and inventory to that covered from uncertain incidents to staff and guests as well.

Why Hotel Insurance Is Needed?

Any property carrying a business activity is advised to have their property insured. A hotel business carries both liability risks as well as the risk of fire accidents in general.  No two businesses are the same, however, the use of multiple electronic and electrical appliances as a source for ignition, and on-premises food preparations are some of the common activities that leave your hotel business at high risk for electrical mishaps and fire accidents. From vandalism to accidents occurring due to intoxicated customers are other risks associated with hotel business, apart from standard slips, falls, and property damage that you should be cautious about.

Hotel business is a service sector with hospitality at its core, hence you are dealing with a number of clients and your staff on an everyday basis. In such a scenario having your hotel business covered for property, equipment, as well as public liability remains crucial for your business. Get hotel property insurance and hotel liability insurance tailored to your specific needs.

Who Needs Hotel Insurance?

Owners and operators of accommodation services such as motels, hotels, guest houses, pubs, and bars are recommended to have a planned insurance policy that can cover your property, assets, and staff as well as peacefully manage clients’ and other third-party claims.

When To Take Insurance?

No matter the size of your hotel business, the risk and the expense to get back after a natural calamity, a fire mishap, or handling the costs of a machinery breakdown can be high. Often standard falls, slips, or food poisoning are something so unexpected that you got to be prepared for claims coming against you, which can hamper your business and its reputation. It is recommended that as and when you invest in your hotel business, you also it insured.  Hotel insurance brokers are trained to holistically look into your business activity, nature, and size and then provide you with hotel insurance with the best possible coverage for both property and people.

Benefits Of Having The Insurance

A proper well-planned hotel insurance can help cover the following aspects, deal financial losses, third-party claims, handle costs and business interruption.

What Is Covered Under The Insurance

Typically the following are the insurance that is covered under hotel insurance, subjected to and modified depending on individual needs and business goals.

Liability Coverage

1. Public and product liability insurance

It provides a cover for all the obligations including property damage, and personal loss/injury that is caused due to the negligent action of you or your employees to your clients or any third-party, due to your business activities. This also includes the food you have supplied or served resulting in a mishap. Public and product liability insurance comes as part of a commercial lease document for hotel operators.

A holistic cover against claims done by the guests for illness/food poisoning, pollution coverage, bodily injury, or property damage to clients that occurred in your hotel premises, is what liability insurance is all about.

2. Business interruption insurance

It is a policy that helps you cover an insured event and provide for the ongoing costs and safeguard the gross profit margins for the period of your business activity that got interrupted due to a natural disaster. This helps claim for business downtime and loss of income due to reasons like outages, equipment breakdown, and other unforeseen perils.

3. Employee practices liability

This helps the business to cover settlements, management’s defense costs, employee claims for breach, violation of laws, and any kind of claims from third parties that include past employees, vendors, contractors, clients, and others.

4. Cyber liability

Cyber liability insurance provides recovery from network privacy breaches and any kind of compromise on the data and information of the guests.

Hotel businesses that are dependent on technology/integrated IT systems, where housekeeping services, stock management, room bookings, sales, and guest management are managed using systems. The sensitive data that your systems hold including contacts, credit card details, and staff data, are at high risk if your network security gets hacked. Data theft is one scenario and data loss is another. The costs of repair and data recovery can also be quite high. Thus, having cyber liability insurance will significantly add to your business.

5. Employee dishonesty

This insurance covers you for any fraudulent activity by your employed staff with an intent to make financial gain through an act of dishonesty.

6. Liquor liability

If your hotel space has bars and offers liquor, liquor liability insurance gives cover for damage or injuries and claims demanded by customers.

7. Workers' compensation coverage

This helps to provide cover for any kind of medical expenses for illness/injury that occurred to your staff/employees while they are on the job or because of your hotel business. While worker’s compensation insurance will provide a cover only for business hours, it is important for employees to look into injury insurance and income protection and how it can benefit them and their families.

8. Personal accidents and illness cover

If you are someone running a business under a proprietary holding (self-employed) or are part of the management, and if your State does not provide you a cover under the worker’s compensation insurance, you are recommended to look out for personal accidents and illness cover and a business continuance expenses cover.

ccidents and illness cover can give you a financial cover of around 85% of your weekly income (if all terms are satisfied, and are applicable) for a said short-term period until you recover, and also claim for lump sum benefits if permanent damage occurs. Every event is unique, so it is highly recommended that you go through the PDS document carefully, with the help of an insurance broker who can simplify information for you.

9. Income protection insurance

Income protection insurance provides long-term cover for the time that you are unable to work and gives you accidental finance cover for a loss of income during your recovery period.

Property Coverage

1. Equipment & machine breakdown

Property insurance that helps to cover your expenses for the repair or replacement of equipment and machinery and also provides cover for the deterioration of stock following such a breakdown. Although machinery breakdown is the most common insurance undertaken by hotel operators, it also is complex in ways where some equipment may not be eligible for a cover, while others do. Therefore, it is highly important to read and know the level of coverage specified under the said policy you are wanting to take.

2. Food spoil/Deterioration of stock

Compensation for the loss/ food spoilage after an incident at the premises or as a result of machinery breakdown. Hotels have a lot of food stocked in cold storage and often face a huge financial burden not just with handling an accident/property loss, but also the impact of it due to loads of food wastage.

3. Auto liability insurance

For hotels that own vehicles to carry inventory and stock, which requires State-level mandates.

How Much Is Covered Under The Hotel Insurance Coverage?

Whether you run a hotel, motel, or guest house business, as a property owner, or on a property that is commercially leased for business, the price for insurance and the level of coverage depend on a lot of factors. Your business turnover is an indicator to estimate and arrive at an appropriate insurance plan that provides you with the right amount and kind of coverage.

There is no ‘one size fits all’ kind of coverage that hotel insurance prescribes to. Therefore, the coverage depends on the various factors that influence your hotel business including business size, customer base, the kind of equipment you use, and risks associated.

How To Renew Insurance?

If you already have taken an insurance plan with ilink insurance, our team will contact you well in advance to remind you of the renewal date and also to have an update about your business. In case of any changes to your business that may require a change/upgrade to your hotel insurance, we will recommend the same to you. We are here to carefully review your hotel insurance plan, and coverage levels, and once you are okay with everything, you can go ahead and pay to renew your insurance.

Claim Process & What Are The Documents Required?

When it comes to claim process and getting the required documents ready, it is important for any business to have an expert look into the nitty-gritty of the matter. Ilink insurance has been one of the most trusted insurance companies for its premium insurance plans and continued service. We are a team of expert insurance specialists, who have worked with a number of hospitality establishments across Australia, helping them with their business insurance and stepping forward when it came to claiming process. Our hotel insurance brokers happy to help you with information as well as the claim process for an insurance policy that you have taken through us.

Property <br>Insurance


What Can You Expect
Under Hotel/Motel Insurance?

Specific, comprehensive, fast turnaround and instant cover

Find excellent professional services provided by experts who have complete knowledge of your business, and give cost-effective solutions.

Why Choose Us

We have worked and supported an extensive portfolio of small and medium business clients across Australia falling under the different hotel and hospitality businesses

Unique & up-to-date

Unique & up-to-date

We bring you tailored insurance plans that are up-to-date, benefitting your hotel business for its value and specific risks associated

Expert to help

Expert to help

Hotel insurance brokers come with high expertise and knowledge in the field of the hospitality business, to support you at every step and find you an appropriate hotel insurance

Best of premiums

Best of premiums

A network of over 100+ APRA authorized insurers enables us to bring you competitive plans, broad coverage, and premiums

Pay for what’s needed

Pay for what’s needed

Avoid expensive overlaps and pay for insurance policies with features that exactly match and cater to your current hotel business needs

How Our Insurance
Company Works

ILINK INSURANCE offers a wide range of General Insurance products and Risk Management solutions to SME clients. We provide you with insurance solutions that are value-for-money, with unsurpassed support from insurance experts. We provide end-to-end insurance solutions based on the risk exposure to you and your business, for you to successfully achieve your business goals.

Obtain a quick quote

Obtain a quick quote

Connect with an insurance expert, share your concerns and requirement, and get an initial quote
Detailed consultation

Detailed consultation

We take time to understand your business and the associated risk factors, to then come up with a best suitable insurance
Submit documents

Submit documents

Mail us a copy of all the pre-required documents. At Ilink insurance, we keep your paperwork minimal and easy
You are covered!

You are covered!

Broad policy coverage at a competitive price keeping your interest in mind delivered to you through a hassle-free process

What our customers
have to say

We aim to keep you and your business covered and protected from potential business risks, so that you can run your business uninterrupted.
Joshua Savage

I have delt with Shalin and he has made the process stress free easy and vary responsive thank you.

Adrian Gadaldi

Friendly fast and good


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A hotel would need both property insurance as well as liability insurance. Typically customized hotel insurance should include:


  • Public and product liability insurance
  • Commercial property and asset insurance
  • Worker’s compensation insurance
  • Business income protection insurance
  • Management liability insurance
  • Cyber liability insurance


Hotel businesses can vary extensively with respect to the size of the business, kind of property, customers, location, and the niche audience that a specific hotel may cater to. A hotel may have just a dining service, whereas another can have an extended bar and a pub attached. So, even the kind of services may differ from one hotel entity to another. Therefore, it is recommended to take support from expert hotel insurance brokers who can help simplify the entire process for you and suggest a suitable insurance plan.

Public liability claims can be very costly, hence it is recommended for hotel operators to have insurance coverage in accordance with their size and nature of business. Hospitality establishment and their business activities are largely connected to people and their needs. It is a service based sector, from taking bookings, housekeeping, food, and entertainment to comfort, everything involves people and management on a daily basis. This widely puts hotels and hospitality establishments at high risk of potential liabilities.

From public claims for an unforeseen accident when it occurs, or for sensitive data getting breached because of management negligence, at every step, the hotel business is prone to vulnerability. Therefore, public and product liability insurance is common insurance taken that ensures hospitality establishments have comprehensive coverage against all these business associated risks and vulnerabilities.

Hotel insurance is worth every penny, as the cost you might have to bear otherwise might be far higher. Hotel insurance coverage can help you and your business to financially survive any insurable event. From building, fixtures, and the machinery that you would have invested into the very peaceful management of the daily hotel operations, to your staff and your customers; an appropriate hotel business insurance can come in as a savior in times of adversity.